1. Introduction
BiAmro ("BiAmro", "we", "us", or "our") operates a mobile and web
platform that connects customers with local service providers. This
Privacy Policy describes how we collect, use, share, and safeguard
your personal information when you use our app, website, and related
services (collectively, the "Services"). By using the Services, you
agree to the practices described in this policy.
2. Information We Collect
Information you provide
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Account details — name, phone number, email
address, and password when you create an account.
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Profile information — for providers, this may
include skills, service categories, photos, and identity
verification documents.
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Service requests — descriptions, photos, videos,
and voice notes you submit to request or fulfill a job.
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Communications — messages exchanged with other
users or with our support team.
Information collected automatically
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Location data — precise or approximate location to
match requests with nearby providers and enable live tracking.
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Device & usage data — device type, operating
system, app version, IP address, and how you interact with the
Services.
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Notifications — push tokens used to deliver offers,
status updates, and messages.
3. How We Use Your Information
- To create and manage your account.
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To connect customers and providers, route requests, and process
offers and bookings.
- To enable real-time tracking, messaging, and notifications.
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To verify provider identities and maintain trust and safety across
the marketplace.
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To provide customer support and respond to your inquiries.
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To improve, personalize, and develop new features for the Services.
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To detect, prevent, and address fraud, abuse, and security issues.
- To comply with legal obligations.
4. How We Share Information
We do not sell your personal information. We share information only as
needed to operate the Services:
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Between users — relevant details (such as name,
rating, approximate location, and request information) are shared
between customers and providers to complete a job.
-
Service providers — trusted vendors who help us
with hosting, analytics, maps, payments, and notifications, bound by
confidentiality obligations.
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Legal & safety — when required by law, or to
protect the rights, property, or safety of BiAmro, our users, or the
public.
5. Data Retention
We retain your information for as long as your account is active or as
needed to provide the Services, comply with legal obligations, resolve
disputes, and enforce our agreements. When information is no longer
needed, we delete or anonymize it.
6. Your Rights & Choices
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Access & update — review and edit your profile
information at any time within the app.
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Location & notifications — control location and
push permissions through your device settings.
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Deletion — request deletion of your account and
associated personal data by contacting us.
7. Security
We use technical and organizational measures designed to protect your
information against unauthorized access, loss, or misuse. No method of
transmission or storage is completely secure, so we cannot guarantee
absolute security.
8. Children's Privacy
The Services are not intended for individuals under the age of 18. We
do not knowingly collect personal information from children. If you
believe a child has provided us with personal data, please contact us
so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we
will revise the "Last updated" date above and, where appropriate,
notify you within the app. Your continued use of the Services after
changes take effect constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your
data, contact us at
privacy@biamro.com.
BiAmro